Shipping policy

DELIVERY TERMS & CONDITIONS 
DELIVERY COSTS 
Depend on size and weight of item.

DELIVERY TIMES 
– Dispatch is typically within 48 hours, delivery time 2-3 working days but allow up to 5 working days 
– For items that are made to order this can take anywhere up to 6 weeks 
– Items which are not held in stock but available to order can take up to 4 weeks

For delivery outside of Mainland UK, please contact me for delivery costs and times 
prior to order.

If you need your order by a specific date please contact us at info@thrillsoftheemporium.co.uk or 07904478328 and we will see what we can do. The shop opens Tuesday to Sunday excluding bank holidays, so any orders placed on the weekend will be dispatched on the Tuesday providing it’s in stock. During busy periods, your parcel may take slightly longer to arrive but we will do our best to keep you updated. If you have any queries, please do not hesitate to get in touch. Our couriers will try to delivery you order on the first attempt, but please understand that they may experience delays with adverse weather or breakdowns which are out of our control.

If you miss a delivery you will be able to contact our courier, myHermes, directly using the information on the calling card to organise your delivery. When you receive your order, please take care to fully inspect your items to ensure you are happy with them before throwing out packaging and assembling. Unfortunately, we may be unable to offer a refund if there is no packaging or if the item is assembled or partially assembled. If you believe parts may be missing from your order, please contact us before attempting to assemble or returning.