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Delivery & Returns
DELIVERY COSTS
Small under 2kg Royal Mail - £3.95
Standard Shipping £5.95
Heavy goods £9.95
FREE SHIPPING OVER £100 (UK only and excluding Scottish Highlands, N. Ireland and Channel Islands, Jersey, Guernsey)
If you are in the Scottish Highlands, N.Ireland, Channel Islands, Jersey, Guernsey or Isle of Mann we may need to contact you if any of the shipping costs are more than stated. It will then be your choice whether you wish to pay the difference, otherwise you will be refunded immediately.
DELIVERY TIMES
– Dispatch is typically within 48 hours, delivery time 2-3 working days but allow up to 5 working days
– Items which are not held in stock but available to order can take up to 4 weeks
For delivery outside of Mainland UK, please contact me for delivery costs and times prior to order.
If you need your order by a specific date please contact us at info@thrillsoftheemporium.co.uk or 07904478328 and we will see what we can do. We operate Monday to Friday excluding bank holidays, so any orders placed on the weekend will be dispatched on the Monday providing it’s in stock. During busy periods, your parcel may take slightly longer to arrive but we will do our best to keep you updated. If you have any queries, please do not hesitate to get in touch. Our couriers will try to delivery you order on the first attempt, but please understand that they may experience delays with adverse weather or breakdowns which are out of our control.
If you miss a delivery you will be able to contact the courier directly using the information on the calling card to organise your delivery. When you receive your order, please take care to fully inspect your items to ensure you are happy with them before throwing out packaging and assembling. Unfortunately, we may be unable to offer a refund if there is no packaging or if the item is assembled or partially assembled. If you believe parts may be missing from your order, please contact us before attempting to assemble or returning.
REFUNDS AND EXCHANGES TERMS & CONDITIONS
We want you to be uber ecstatic with every item you receive, however we understand that sometimes you may want to return an item – it’s ok! We don’t mind!
If you aren’t totally satisfied with your order, you can return it to us in its original condition and packaging within 14 days for a full refund, excluding original delivery costs and up to 28 days for a credit note, excluding delivery costs. If it has been assembled or the packaging is incomplete or imperfect you may not be eligible for a full reimbursement.
Please email us at info@thrillsoftheemporium.co.uk and we can send you a returns form for you to complete and send back to us. Returns will need to be sent to –
Thrills of the Emporium,
370 Holyhead Road, Coventry, CV5 8LJ
You are responsible for covering the returns postage costs. We recommend that you add insurance as we are not responsible for any item damaged during transit on route back to us so make sure you use ALL the original packaging. As you may not be entitled to a fill or partial refund.
FAULTY ITEMS
If you believe your item is faulty, please contact us straight away on 07904478328 or email info@thrillsoftheemporium.co.uk and we can advise you of the next steps you need to take. Please do not attempt to fix it yourself or via a third party as this will affect your entitlement to a refund, exchange or any form of compensation. If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.
Once we have received your item we will contact you to discuss whether a refund or replacement will be issued.
RETURNING SPECIAL ORDERS
Special orders that we don’t hold in stock (not made to order)
If you receive an item that we don’t typically hold stock of and you change your mind, items can be returned in original condition. Thrills of the Emporium reserves the right to retain 20% of the items costs as it was not a stock item and ordered specifically for you. Items must be returned in perfect, resalable condition with the packaging intact.
Wallpapers are printed to order an therefore non refundable
All our wallpapers from both Mind the Gap & NLXL are classed as made to order products so cannot be cancelled once we have placed the order with the brand. We always suggest customers order a sample 1st if they have any doubt about a wallpaper before they order.