DELIVERY TERMS & CONDITIONS
Flat rate £4.95
– Dispatch is typically within 48 hours, delivery time 2-3 working days but allow
up to 5 working days
– For items that are made to order this can take anywhere up to 6 weeks
– Items which are not held in stock but available to order can take up to 4
For delivery outside of Mainland UK, please contact me for delivery costs and times
prior to order.
If you need your order by a specific date please contact us at email@example.com or 07904478328 and we will see what we can do. The shop opens Tuesday to Sunday excluding bank holidays, so any orders placed on the weekend will be dispatched on the Tuesday providing it’s in stock. During busy periods, your parcel may take slightly longer to arrive but we will do our best to keep you updated. If you have any queries, please do not hesitate to get in touch. Our couriers will try to delivery you order on the first attempt, but please understand that they may experience delays with adverse weather or breakdowns which are out of our control.
If you miss a delivery you will be able to contact our courier, myHermes, directly using the information on the calling card to organise your delivery. When you receive your order, please take care to fully inspect your items to ensure you are happy with them before throwing out packaging and assembling. Unfortunately, we may be unable to offer a refund if there is no packaging or if the
item is assembled or partially assembled. If you believe parts may be missing from your order, please contact us before attempting to assemble or returning.
REFUNDS AND EXCHANGES TERMS & CONDITIONS
We want you to be uber ecstatic with every item you receive, however we understand that sometimes you may want to return an item – it’s ok! We don’t mind!
If you aren’t totally satisfied with your order, you can return it to us in its original condition and packaging within 14 days for a full refund, excluding original delivery costs and up to 28 days for a credit note, excluding delivery costs. If it has been assembled or the packaging is incomplete or imperfect you may not be eligible for a full reimbursement.
Please email us at firstname.lastname@example.org and we can send you a returns form for you to complete and send back to us. Returns will need to be sent to our store –
Thrills of the Emporium,
31A Warwick ST,
You are responsible for covering the returns postage costs. We recommend that you
add insurance as we are not responsible for any item damaged during transit on
route back to us.
If you believe your item is faulty, please contact us straight away on 07904478328 or email info@thrillsof theemporium.co.uk and we can advise you of the next steps you need to take. Please do not attempt to fix it yourself or via a third party as this will affect your entitlement to a refund, exchange or any form of compensation. If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.
Once we have received your item we will contact you to discuss whether a refund or replacement will be issued.
RETURNING BESPOKE & MADE-TO- ORDER ITEMS
When ordering one of our bespoke made-to- order items you are agreeing to the
following terms and conditions:
A bespoke, made-to- order, item, i.e. neon with your family name on it, can be cancelled if you change your mind within 24 hours. Once the order has been processed the order cannot be cancelled. If it is faulty or becomes faulty you will be entitled to a replacement.
RETURNING SPECIAL ORDERS
Special orders that we don’t hold in stock (not made to order), for example WALLPAPER
If you receive an item that we don’t typically hold stock of and you change your mind, items can be returned in original condition. Thrills of the Emporium reserves the right to retain 20% of the items costs as it was not a stock item and ordered specifically for you. Items must be returned in perfect, resalable condition with the packaging intact. For example wallpaper must not be opened.